“Energy,” says Felicia Thomas. “Energy, energy, energy.” It’s what she credits for the magic manifested in her commercial crafting space, the FSC Workshop. She also calls it customer service. If our hour-long conversation and the workshop’s smile-filled, dance-interrupted, song-singing Instagram is any indication, that service is transcendent. And her energy comes straight from the heart.
)ublished by the Craft Industry Alliance | February 8, 2022